TEDROS' CV
TEDROS TEFERRA
Care Coordinator | Administrative Operations
Profile summary
Care Coordinator | Administrative Operations Experienced Care Coordinator with 6 years shaping administrative operations outcomes. Known for cross-cultural team leadership across 5 organizations in the GCC. Committed to delivering professional and timely communication while managing daily staff rosters and customer support operations.
Career highlights
Career Progression: Advanced through 6 roles across administrative operations, customer service, and care coordination to build professional experience.
Administrative Operations: Managed daily and weekly staff rosters by balancing customer requirements, staff availability, timing, and operational coverage.
Customer Support: Handled high-volume inbound and outbound calls and emails from clients and staff while maintaining professional and timely communication.
Certifications: Completed professional training including Customer Service Fundamentals and Google Digital Marketing and E-commerce.
Key skills
Professional experience
Manages scheduling integrity and stakeholder communication. Oversees daily service delivery and operational workflows across the organization.
- Coordinates daily service schedules and staff assignments to maintain operational coverage.
- Handles phone and email communications with clients, care staff, supervisors, and management.
- Processes schedule changes, cancellations, replacements, and last-minute adjustments.
- Maintains accurate records and spreadsheets for payroll, compliance, scheduling, and mileage.
- Resolves service issues and coordinates with stakeholders to supply practical alternatives.
Steered daily operations and administrative support by defining scheduling and client communication workflows across staff and client networks. Maintained operational records and coordinated communications between supervisors, staff, and clients to support service delivery.
- Managed daily and weekly staff rosters by balancing customer requirements, staff availability, timing, and operational coverage.
- Handled high-volume inbound and outbound calls and emails from clients and staff while maintaining professional and timely communication.
- Coordinated schedule changes, urgent requests, cancellations, and emergency adjustments to minimize disruption to services.
Directs online order processing operations and client communication workflows, managing customer enquiries, payment operations, and order modifications from intake through completion. Coordinates logistics, inventory tracking, and dispatch schedules.
- Tracks outstanding customer service and operational issues, coordinating with relevant parties to drive timely resolution.
- Manages business documentation and transaction records to maintain accuracy across reporting and banking processes.
Directed front desk operations and digital media coordination, managing daily appointments, walk-in enquiries, and communication channels. Handled service delivery workflows, administrative tasks, and customer support within a retail and service environment.
- Processed point of sale transactions while maintaining accurate financial and customer records.
- Handled administrative and operational activities, including e-commerce order processing and coordination.
- Managed customer assistance, phone calls, and appointment-related inquiries.
Education
Medical Laboratory Sciences
Certifications
Languages
English · Professional